Bergwärts Erlebnisse AG · Grindelwald

Your team, roped together.

Seilschaft makes Claude the place where Bergwärts works. Five AI colleagues handle Sales, Booking, Operations, Marketing and Management inside Outlook, SharePoint, TrekkSoft, bexio, Brevo and Wix, and nothing reaches a guest or a franc until a person says yes.

Step in as

Four climbers roped together crossing blue glacier ice under a bright sky
Oberer Grindelwaldgletscher

Five colleagues. You will know each one by its voice.

Each agent has one job, the tools that job needs, and nothing more. Press play to hear this morning's update. Turn sound on in the top bar and each agent speaks in its own tone.

See the whole team and their autonomy __I:arrow__

Wednesday, 15 October. What the rope carried.

Work passes from agent to agent along one line. Where the line turns yellow, a person decided. Every step opens the screen that did it.

    Decisions, not chat.

    This is the real approval waiting for Andrea right now. Approve it here and it appears as approved in the workspace, on the phone and in the activity log, because every surface reads one shared record.

    A hiker crossing a suspension bridge above a glacier and its turquoise meltwater lake

    Claude first. Custom code last.

    Three layers, no automation platform in the middle. Claude and its Microsoft 365 connector cover most of the work. Skills hold the way Bergwärts does things. Two small MCP servers reach TrekkSoft and bexio, where no official connector exists yet.

    ClaudeProjects per team, agents, the owner's workspaceClaude Team planClaude Code for the build
    Skills12 versioned playbooks in Bergwärts' own wordsgroup-offer v3weather-rebooking v4company-voice v5
    ConnectorsMCP: official where it exists, ours where it does notMicrosoft 365BrevoWixTrekkSoft · oursbexio · ours

    Explore the architecture __I:arrow__

    A roped party of mountaineers walking a snowy ridge path in a line

    Built with you, not for you.

    A six-week paid pilot with two agents, Sales and Booking, and one goal: by week six, Andrea changes an agent's skill herself and ships it. Then we add one agent at a time, together.

    The pilot plan __I:arrow__How you learn to run it

    Safe enough to let go of, a little at a time.

    Trust is set per agent and per system, and every action is written down.

    __I:sliders__ Autonomy dial

    Observe, Draft, Act with approval, Act. Raise one agent at a time, and lower it again in one click.

    __I:shield__ Least privilege

    Marketing cannot read Finanzen. Booking cannot refund. The matrix shows exactly who can do what, where.

    __I:layers__ Every step logged

    What each agent read, wrote and asked, with the cost in francs. The monthly cap stops spend before it surprises you.

    __I:lock__ Swiss data rules

    Built for the revised Data Protection Act (nDSG). No payment systems connected, on purpose. Keys expire, and you see it coming.